Refund and Return Policy

Last Updated: [05.11.2027]

At genuineproduct247.com, we are committed to delivering quality products and a smooth shopping experience to our customers in Sri Lanka. Our Refund and Return Policy ensures that you can shop with confidence, knowing you have options if you are not fully satisfied with your purchase.

1. Eligibility for Returns

To qualify for a return, please ensure that:

  • The item is in its original condition, unused, and in the original packaging.
  • You request the return within 14 days of receiving the product.
  • Items such as clearance items, gift cards, and personalized items are non-returnable, unless they are defective or damaged.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Us at genuinedevices247@gmail.com or via WhatsApp at +94 767 277 776 / +94 757 277 776 within 14 days of receiving the product.
  2. Provide Order Details: Include your order number, reason for the return, and any relevant photos if the item is damaged or defective.
  3. Return Approval: Once approved, we will guide you through the return shipping process. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

We aim to make the refund process as smooth as possible:

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • Approved refunds will be processed within 5-7 business days.
  • Refunds will be issued to your original payment method. If you paid via cash on delivery, please contact us to arrange an alternative refund method.

4. Exchanges

We offer exchanges for defective or incorrect items. To request an exchange:

5. Non-Refundable Items

Certain items are not eligible for a refund or return, including:

  • Sale Items: Items purchased on clearance or as part of a sale are final sale.
  • Gift Cards: Non-refundable and cannot be exchanged for cash.
  • Customized or Personalized Items: Custom-made products are non-returnable unless defective.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Please notify us within 48 hours of receiving the product.
  • Provide a photo of the damaged item or incorrect order details.
  • We will arrange a replacement or issue a full refund, including any shipping fees if applicable.

7. Contact Information

For further assistance with your returns or refunds, please reach out to our support team:

Your satisfaction is our priority at genuineproduct247.com!

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